Returns:

If you change your mind about your purchase we are happy to offer you an exchange or full refund provided that the item(s) are returned to us, unused and with the original packaging within 15 days of purchase. Please email badgerandbirchshop@gmail.com to process your refund request.

Please note that delivery costs of returned items will need to be covered by you. We recommend using a registered and recorded delivery service so that you have proof of dispatch in case the item(s) are lost.

When returning item(s) it is your responsibility until they reach us and we cannot accept responsibility for lost or damaged goods in transit.

All items must be must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should post your item(s) (ideally in the original postal packaging) to Badger & Birch Returns, 14 Rosva Morgowr, Falmouth, Cornwall, TR11 5GS, United Kingdom

Refunds: 
Once your return has been received and approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Payments can sometimes take several days to appear back in your original payment account.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Please contact your credit card provider, bank or payment processor. There is often some processing time before a refund is posted.
If your refund still has not been received please contact us at the following email address badgerandbirchshop@gmail.com